Welcome to ShoppersTrail.com’s Cancellation Policy page. At ShoppersTrail.com, we strive to offer our customers flexibility and understand that sometimes, plans change requiring order cancellations. This policy aims to keep the cancellation process as straightforward and customer-friendly as possible.
How to Cancel Your Order
- Immediate Action Required: If you decide to cancel your order, please do so at your earliest convenience via our Contact Us page. The feasibility of cancelling your order depends on its processing stage at the time of your request.
- Cancellation Window: Orders can be cancelled without any charges within 12 hours of placement. Should your order be further along in the processing stage, cancellation may not be possible.
- Special Orders: Note that special orders, including but not limited to personalized items and custom requests, are subject to specific cancellation terms. These will be clearly communicated at the time of your order.
Refunds and Processing
- Refund Eligibility: Only cancellations made within the stipulated 12-hour window qualify for a full refund.
- Processing Timeframe: Once a cancellation is confirmed, refunds will be processed within 3-5 business days.
- Refund Method: Refunds will be credited to the original payment method unless otherwise arranged.
Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, start by checking your bank account again. Subsequently, reach out to your credit card company, as there may be a delay before your refund is officially posted. Next, contact your bank as posting times can vary. If after completing these steps you still have not received your refund, please get in touch with us through our Contact Us page.
ShoppersTrail.com reserves the right to update or modify this cancellation policy at any time. We encourage our customers to review it periodically to stay informed of any changes. Continued use of our services following the posting of changes will indicate your acceptance of those changes.
Should you have any inquiries or require further clarification regarding your order or our cancellation policy, please do not hesitate to contact us via our Contact Us page.