Return & Refund Policy
Effective Date: 2/07/2024
Thank you for shopping at ShoppersTrail.com. We value your satisfaction and strive to ensure a seamless shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help you with our straightforward return and refund policy.
Time Frame: You have 30 days from the date you received your item(s) to initiate a return.
Condition for Return: Items must be returned in their original condition — unused, with all original tags, packaging, and any accessories included. Products that have been used, altered, or damaged will not be eligible for a return.
Non-Returnable Items: Certain types of items cannot be returned, including perishable goods, custom products, personal care items, and digital downloads. For a detailed list of non-returnable items, please contact us.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Return Your Item
To initiate a return, please contact us via our Contact Us page. Provide your order number, the item(s) you wish to return, and the reason for the return.
We will review your return request and, if applicable, provide you with instructions for returning your product, including the shipping address and any required return authorization numbers.
Pack the item securely and include any forms we’ve provided or requested.
To be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
If your item is defective or damaged upon arrival, or if you receive the wrong item, we’re happy to exchange it for the same item. Please follow the return process and indicate that you would like an exchange instead of a refund.
Customers are responsible for paying their own shipping costs for returning items. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
If you are returning an item due to our error (e.g., defective, damaged, or wrong item), we will cover the return shipping costs.
If you have any questions or concerns about our Return & Refund Policy, please don’t hesitate to contact us via our Contact Us page. Our customer service team is dedicated to ensuring your satisfaction and will be happy to assist you.
Last updated: 2/13/2024